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legal  

1. Payment:

Playclan accepts the following payment through ebs its authorised secure online payment gateway. 

Credit cards:
Visa, MasterCard, American Express, Diners Club, Citibank E-card 

Internet Enabled Bank Accounts
Centurion Bank ePay, Citibank Bank Account Online, Citibank NRI Rupee Checking, Citibank Suvidha Online Account, Federal Bank FedNet, HDFC Direct Pay, ICICI Bank.com, IDBI iNet-banking, Kotak Mahindra Bank, Oriental Bank of Commerce ipay Netbanking, PNB Internet Banking & UTI iConnect Net-Banking. American Express / Diners Club Card / Citibank E-card / MasterCard / Visa

Eligibility to Purchase:
The purchase of merchandise through www.theplayclan.com owned by Fuchsia Vine Designs Pvt Ltd is strictly limited to parties who can lawfully enter into and form contracts on the Site in accordance with the laws of New Delhi, India only. 

In order to make purchases through the Site, you will be requested to register and provide your personal details. In particular, customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering products, you will be required to provide payment details to CC Avenue our authorized online payment gateway and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided. 

The Site is available only to individuals and others who meet the Play Clan terms of eligibility, who have been issued a valid credit card by a bank acceptable to Play Clan, whose applications are acceptable to Play Clan and who have authorized Play Clan to process a charge or charges on their credit card though CC Avenue in the amount of the total purchase price for the merchandise which they purchase. Purchases made on the site are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. 

Moreover, by making an offer to purchase merchandise, you expressly authorize us to perform credit checks and, where Play Clan feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

2. Order:

Change In Order Status:
Occasionally, high demand causes us to run out of certain items. If we do not have an item that you've ordered in stock, we will notify you by email immediately. Sometimes, an item is out of stock and not expected to come back in stock, so we must cancel the item. In this case, if you paid with a credit card, we will not charge you for the item, plus any applicable taxes and shipping. Other times, an item is currently out of stock but is expected back in stock soon. In this case, we will send you a notice that the item is "on order" and we will let you know when we expect it. You will be given the option of keeping the item "on order" or canceling the item. If we do not hear back from you, we will assume you still want the item and we will send it to you and charge you for it as soon as it arrives in our warehouse. 

Change In Order Status:
Occasionally, high demand causes us to run out of certain items. If we do not have an item that you've ordered in stock, we will notify you by email immediately. Sometimes, an item is out of stock and not expected to come back in stock, so we must cancel the item. In this case, if you paid with a credit card, we will not charge you for the item, plus any applicable taxes and shipping. Other times, an item is currently out of stock but is expected back in stock soon. In this case, we will send you a notice that the item is "on order" and we will let you know when we expect it. You will be given the option of keeping the item "on order" or canceling the item. If we do not hear back from you, we will assume you still want the item and we will send it to you and charge you for it as soon as it arrives in our warehouse.

3. Privacy Policy

We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.

By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

1. Collection of Personally Identifiable Information and other Information
When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.

We use data collection devices such as "cookies" on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie".

We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.

Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

If you choose to buy on the Website, we collect information about your buying behaviour.

If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

2. Use of Demographic / Profile Data / Your Information
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Website.

We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.

Cookies
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.

3. Sharing of personal information
We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

4. Links to Other Sites
Our Website links to other websites that may collect personally identifiable information about you. www.theplayclan.com is not responsible for the privacy practices or the content of those linked websites.

5. Security Precautions
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

6. Choice/Opt-Out
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.

If you want to remove your contact information from all www.theplayclan.com lists and newsletters, please click on unsubscribe in the email you receive

8. Your Consent
By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

9. Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Fuchsia Design Pvt. Ltd.
23 siri fort road, ground floor, new delhi-110049

Email: keepplaying@theplayclan.com

10. Questions?

Please contact us regarding any questions regarding this statement.

4. Shipping Policy:

Shipments & Delivery:
All Merchandise purchased through the Website is delivered to you F.O.B by Play Clan. Delivery is deemed complete and title to the merchandise passes to you upon acceptance of shipment by the courier company. 

Shipping Costs:
You are responsible for the shipping costs associated with the delivery to you of merchandise purchased on the Play Clan website.

In case of International Orders if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t’ collect his /her order from the Shipping agency (like Aramex, DHL , Fedex etc .), then PLAY CLAN ( Fuchsia Vine Designs Pvt Ltd) will not be liable to refund any amount for such orders.

5. Delivery:

Wrong Delivery Address:
We will not be responsible for wrong delivery due to incorrect and/or incomplete address given by the customer. We would request you to check your address in detail at the time of checkout. An incorrect address will incur a triple shipping cost as the package returns back to us and we then reship the same back to the corrected address. 

Delivery Time:
Generally, an order from the time of placement to delivery should take about 15 days. If for any reason there are any delays which we will keep you informed on the same by email. 

Delivery Date Confirmation:
Please note that it is not possible for us to give you a guarantee for the Delivery Date as we have no control over unforeseen circumstances that may delay delivery after we have shipped the order. Do track your order periodically as advised below.

Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.

6. Customs Policy:

Customs, Import duties & Taxes:
Your order may be subject to import duties and taxes, which are levied once your package reaches your country. Play Clan does not collect duties and taxes. As we have no control over these charges, we cannot predict what your particular charge may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs at the time of the receipt of the package.

Customs policies vary widely from country to country. For more information regarding your country's custom policies, please contact your local customs office. Sometimes unaccountable delays do occur during customs clearance. Unfortunately Play Clan cannot be held responsible for the same. Moreover, when ordering from Play Clan, you are considered the importer of on record and must comply with all laws and regulations of the country in which you are receiving the goods. 

Delivery Time:
Generally, an order from the time of placement to delivery should take about 15 days. If for any reason there are any delays which we will keep you informed on the same by email. 

Delivery Date Confirmation:
Please note that it is not possible for us to give you a guarantee for the Delivery Date as we have no control over unforeseen circumstances that may delay delivery after we have shipped the order. Do track your order periodically as advised below.

7. Product Information:

Size Information:
As you know, sizing differs not only from country to country, but also by designer. In order to simplify things we have measured each garment to provide you with basic measurements of the garment. Please note that as most of these garments are handmade there could be variations in measurements. 

Product Sizing:
All garment measurements are taken by laying them flat. Minor variations may occur between the size chart given and the actual garment as they are all hand made products. 

Colour Accuracy:
Every effort has been made to render colors and textures accurately. However, due to the constraints of digital reproduction on various web browsing platforms and personal monitor settings, we cannot guarantee true color and texture representations. 

Prices:
Prices shown on the site are in INR ( Indian Rupees ) AND $ and €. All prices and offers remain valid as advertised from time to time. The INR price of a product displayed on the website at the time the order is accepted will be honored. You will also incur shipping costs and any duties levied by the jurisdiction to which you have specified delivery. Please refer to the sections on Shipping Information and Custom, Import Duties & Taxes Information.

Prices may change without notice. VAT will be applied to products in accordance with applicable laws. All prices are exclusive of delivery charges, customs, import duties and VAT.

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